Customer calls, advisor doesn't know
Repetitive questions about order status create frustration on both sides. The advisor loses 6–8h per week on phone calls instead of selling.
From order to keys — and beyond.
Your customers track their order in real time. You get 70% fewer calls, higher upsell and loyalty — without extra work and no DMS changes.
Live in production — Autorud
3–6 months of silence is a recipe for losing the customer
Zero engagement after signing the contract
Between the order and pickup nothing happens. Excitement fades and the opportunity to upsell accessories and service packages is lost for good.
Lost upsell revenue
Upsell conversion without a system is ~5%. With contextual offers in the app it rises to 22%. For 100 orders per year that's tens of thousands in additional revenue.
73% of customers consider switching dealers after a negative experience during the waiting period
MyCarApp — your customer's digital companion from order to delivery
Order
Live tracking
Quizzes & education
Model tutorial
Personalised offers
Vehicle pickup
After-sales care
Real-time order status tracking
The customer sees 10 stages of fulfilment — from placing the factory order, through production and transport, to preparation at the dealership. No calling required.
Automatic push, email and SMS notifications
Every status change reaches the customer automatically — via their preferred channel. The advisor doesn't need to remember to inform them.
Gamification and education about the chosen model
Quizzes, badges, leaderboards and a car feature tutorial. The customer learns about their car before pickup, reducing handover time by 50–70%.
Intelligent accessory and package upsell
Personalised proposals for accessories, service packages and insurance matched to the car configuration and order stage.
Deployment in 3 steps — no DMS changes
Connect your order data
Paste the URL of your existing NADIN Excel file. The system automatically synchronises order data, configurations and statuses every 15 minutes.
Configure dealership branding
Upload your logo, set brand colours, prepare notification templates and gamification scenarios. Advisors get access to their dashboard.
Send links to customers
Each customer receives a personalised SMS/email link to their PWA panel — no App Store install needed. First notification within minutes.
Everything a modern car dealership needs
Order tracking
10-step timeline from order to pickup. The customer always knows what stage their car is at — without calling the dealership.
Multichannel notifications
Push, email and SMS — automatic alerts on every status change. The customer chooses their preferred channel. Works on iOS from version 16.4.
Gamification
Brand and model quizzes, badges, leaderboards and challenges. The customer learns the car's features before pickup and stays engaged throughout the waiting period.
Contextual upsell
Contextual proposals for accessories, service packages and insurance matched to the car configuration and order stage. Conversion up to 22%.
Sales advisor dashboard
Customer portfolio, order statuses, alerts and KPIs in one place. The advisor sees who opened an upsell offer and can follow up at the optimal moment.
Admin panel
User, role, branding and notification template management. Full control over platform configuration from the browser.
Events & community
Invite customers to open days, test drives and brand events. Build relationships and community around the dealership before vehicle pickup.
Analytics & reports
Adoption, engagement, upsell effectiveness and customer satisfaction metrics — in real time, from the dashboard.
What changes after deploying MyCarApp?
| Metric | Without MyCarApp | With MyCarApp |
|---|---|---|
| Status inquiry calls | 15–20 / advisor / week | 3–5 / advisor / week |
| Advisor time on status handling | 6–8h per week | Under 1h per week |
| Customer knowledge of the car at pickup | Minimal | Advanced (quizzes + tutorial) |
| Upsell conversion during waiting period | ~5% | Up to 22% |
| NPS and customer satisfaction | Not measured | Continuous monitoring + automatic alerts |
| Customer retention after pickup | No strategy | Automatic lifecycle marketing |
Who is MyCarApp for?
Premium and volume dealers
Car dealerships that want to stand out through customer experience and increase upsell revenue during the vehicle waiting period.
Dealer groups
Dealer networks looking for a unified customer service standard with a central dashboard and multi-location management.
Importers and brands
Organisations that want to deploy a consistent digital experience across their entire dealer network under their own brand (white-label).
Leasing and fleet companies
Entities managing multiple vehicle orders simultaneously, needing transparent status tracking for each order for their clients.
Technology that stays out of the way
Progressive Web App — no App Store
Works like a native app — without downloading from a store. The customer opens a link and has full access on phone, tablet and desktop. Push notifications on iOS and Android.
Data import without DMS changes
Powered by your existing NADIN Excel file. Zero IT cost on the dealer side, zero integration risk. API optionally available in the Enterprise plan.
Bank-grade encryption & GDPR compliance
AES-256 encryption, data stored on EU servers, automated backups. Full GDPR compliance. 5-level role and permission hierarchy.
Case study
Autorud Kielce — first deployment
Situation
The Autorud dealership in Kielce was handling a growing number of orders with 3–5 month waiting times. Advisors spent hours on the phone with customers asking about their status. There was no digital communication channel and no tool for upselling during the waiting period.
68%
Customer adoption in the first month
-70%
Reduction in status inquiry calls
2h
Full platform deployment time
MyCarApp completely changed the way we communicate with customers during the waiting period. Advisors have more time to sell, and customers feel taken care of at every stage.
Sales Advisor, Autorud Kielce
CUPRA
Pricing tailored to your dealership
Prices net + VAT. Launch discount −70% during early access. Invoice billing. No commitment — cancel anytime.
Lite
For any dealership — small or large. Start risk-free
Launch discount −70%
269
79
USD
net / location / mo
- Up to 3 advisors
- Order status tracking (10 steps)
- Push and email notifications
- Advisor dashboard
- NADIN Excel data import
- Basic analytics
Most popular
Business
For dealerships actively selling during the waiting period
Launch discount −70%
549
139
USD
net / location / mo
- Unlimited advisors
- Everything in Lite, plus:
- SMS notifications
- Book a test drive
- Upsell module (offers & packages)
- Analytics and reports
Pro
Full client engagement — education, gamification, loyalty
Launch discount −70%
819
269
USD
net / location / mo
- Everything in Business, plus:
- Gamification and model quizzes
- Car feature tutorial
- Client leaderboards and competition
- Events and community
- Advanced analytics
Multiple locations? Contact us — we offer attractive discounts for dealer networks and multi-brand groups.
Ask about network pricing →2026 development roadmap
Q1 2026
Completed
Foundation — LIVE
Production tracking, multichannel notifications, advisor dashboard, dealership branding. Production deployment at Autorud Kielce.
Q2 2026
Completed
Engagement and upsell
Contextual upsell, offers and packages, events module, quizzes and gamification, model tutorial, analytics and reports — live in production.
Q3 2026
Planned
AI and intelligent automation
Delivery date prediction, AI-driven upsell, customer chatbot, smart accessory recommendations.
Q4 2026
Planned
Scaling and expansion
Dashboard for dealer networks, importer API, multi-brand support, accessory marketplace, international expansion.
Frequently asked questions about mycarapp.pl
Does MyCarApp require integration with our DMS system?
No. To get started, all you need is to import data via the existing NADIN Excel file that dealers already use. Just paste the URL — the system synchronises data automatically every 15 minutes. Zero IT cost, zero integration risk. DMS API integration is optionally available in the Enterprise plan.
How long does it take to deploy mycarapp.pl at a dealership?
Standard deployment takes 2–4 hours and includes: connecting the data source (Excel file URL), branding configuration (logo, colours), preparing notification templates and training the advisor team. The system is ready to use the same day.
Does the customer need to install an app from the store?
No. MyCarApp works as a Progressive Web App (PWA) — the customer opens a link in their browser and can add a shortcut to their phone's home screen. No downloading from the App Store or Google Play. Works on iOS, Android, Windows and macOS.
How is customer data secured?
We use AES-256 encryption for sensitive data, JWT authentication with automatic token rotation, a database on EU servers with automated backups. The platform is fully GDPR compliant. Access is controlled by a 5-level role hierarchy.
Can I customise the app's look to match my dealership brand?
Yes. The platform supports full branding — logo, colours, notification templates. The Enterprise plan offers white-label, meaning complete removal of MyCarApp branding and replacement with the importer's or dealer's own brand.
What notification channels does mycarapp.pl support?
Three channels: push notifications (native browser notifications, including iOS from version 16.4), email (HTML templates with brand styling) and SMS (supporting SMSAPI.pl, Twilio and Vonage). The customer chooses their preferred channel. Every status change triggers an automatic notification.
How does the upsell module work?
The platform presents the customer with personalised proposals for accessories, service packages and insurance matched to the car configuration and order stage. The advisor sees customer interest in their dashboard and can follow up at the optimal moment. Conversion rises from ~5% to 22%.
What is the gamification module?
A set of quizzes, challenges and badges that educate the customer about their chosen car model. The customer learns the car's features, earns points and stays engaged throughout the waiting period. Result: the customer arrives at pickup prepared, reducing handover time by 50–70%.
How much does the platform cost and how is billing handled?
From 490 EUR net per location per month (Starter plan). Full functionality with gamification and upsell from 590 EUR net (Business). Billing exclusively by VAT invoice — no credit card required. No commitment — cancel anytime.
Does the platform support multiple brands in one dealership?
Yes. The multi-tenant architecture supports multiple brands with separate branding, colours and notification templates for each. This is especially useful for dealer groups operating multiple brands.
Show us your dealership — we'll prepare a demo in 24h
Book a 30-minute demo or drop us a message. We'll show the system on a live production example.
Deployed at